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If you can't accept this then move on to something that you can get support for. Anyone can help/If you have Zone Alarm Free Firewall and you have recently updated it this may be worth trying. Do the computers also have other antivirus programs installed? However, if you feel it is necessary to make a new reply, you can still do so.
Bob Like the other guy stated try uninstalling and then reinstall and see if it updates then. I have had this problem for the past month, and have finally solved it. If so, uninstall all other AV products except for Avira. PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks.
Then scroll along and click on any red crosses (Deny) and change them to green ticks (Allow).
Even better, you can do this all from a dashboard, from everywhere in the world.
If it still won't update you could try to manually install the latest definition files at this link: page will tell you how to extract and install this zip file. Avira is a slow and rather non-responsive update service. Open Zone Alarm and click "View Details" in the Firewall section. Are there any error messages when the update fails? I've got Avira Free installed on multiple computers here, Windows 7 Home and Pro, XP Home and Pro. Please remember to be considerate of other members.
Hi, I had this problem with Avira not updating, and found that even though I am using Firefox, the solution is in Explorer. Avira needs to look into this as this means the setup is taking the LAN settings from IE even if you use Firefox. I think its because they have few servers or some type of ancient setup over there. Now to the right of Application Control click Settings. Set the second one (Defense Net) to Manual from Auto. You should get a popup from Zone Alarm saying something has been blocked from accessing the internet. This was why I couldn't find it in the Zone Alarm program list, because ZA doesn't list it as "Avira". No problems updating except to say there are better times of day to attempt to update.. If you are new to the CNET Forums, please read our CNET Forums FAQ.
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